Choose the number of letters. We offer 6- and 12-month subscriptions, with letters sent twice each month (on the 1st and 15th).
Fill out our online intake survey with your loved one's information, including their contact details, hobbies, favorite topics to discuss, and more.
We do the rest! Every month, your loved one can expect to receive two personalized letters in the mail from the same sender (we call them Wishers).
Each envelope includes:
A thoughtful, personalized letter printed on high-quality card stock
Large, modern text that's easy to read
A distinctive envelope and first-class postage
A photo, bookmark, or other small token to bring the letter to life
Every letter is different, but we make an effort to customize each message with information specific to your loved one. For the best results, we recommend sharing as much information as possible in our online questionnaire at checkout. The more we have to work with, the easier it will be to create a unique, personalized experience.
For a general idea of what to expect, see our Sample Letter here.
The letters we send are signed with aliases to protect the identities of the authors, or Wishers. While specific events and identifying information have been changed or omitted, the experiences and stories shared are drawn from our real, collective lives, and the sentiments genuine.
No. Our letter service is one-way, meaning there's no risk of your loved one sharing sensitive information. In place of a return address, each letter features the Send Warm Wishes logo in the upper lefthand corner of the envelope.
At the end of their subscription, your loved one will receive a notecard to provide feedback on the service. They will also be given the opportunity to thank their Wisher. All notecards are addressed to our business mailbox and distributed by our team.
We've found it can take several letters for recipients to feel engaged and connected to their Wisher (the person writing to them). As a result, our current subscription options are 6 months (12 letters total) or 12 months (24 letters total). Letters are sent on the 1st and 15th of each month.
If you want to let a loved one know you are thinking about them without signing them up for a subscription, consider sending them a customizable greeting card instead.
Once your subscription ends, you can either stop the service altogether (no action required) or sign up for a new subscription.
If your loved one just completed a 6-month subscription and you'd like to extend for another 6 months, you can opt to keep the same Wisher or request a new one.
If your loved one just completed a 12-month subscription, we require them to start fresh with a new Wisher.
For help with either option, please reach out to our team at admin@sendwarmwishes.com.
To cancel an active subscription, email us at admin@sendwarmwishes.com. Please include the word "cancel" in the subject line and your full name in the body of the email. Note that we do not offer refunds on subscriptions after the first letter has been sent.
If you would like to update your loved one's address or other personal information, reach out to our team via email at admin@sendwarmwishes.com. Please include your loved one's name and a description of the information you would like changed in their account.
Personalized Letter Subscriptions As a small, family-run company with limited resources, we are not able to offer refunds on letter subscriptions after the first letter has been sent. If the first letter has not been sent yet, send an email to admin@sendwarmwishes.com. We will refund the cost of your order minus processing fees.
If you need to cancel your subscription after the first letter has been sent, you can transfer it to another individual of your choosing. Alternatively, you can opt to have us donate the remaining letters to someone on our Wish List. For assistance with either option, please reach out to our team at admin@sendwarmwishes.com.
Customizable Greeting Cards Once printed, customizable greeting cards cannot be returned or exchanged. If you have scheduled a card in advance and need to cancel your order before your card has been printed, send an email to admin@sendwarmwishes.com. We will refund the cost of the order minus processing fees. Please include the order number as well as your full name and the recipient’s full name.