Send Warm Wishes Shipping & Refund Policy

Shipping Rates
We offer free shipping on all of our letters and greeting cards. All products are shipped via USPS First Class mail.
 
When are Letters and Greeting Cards Mailed?
Letters are mailed on the 1st and 15th of each month. If you sign up for a subscription before or after these dates in any given month, your loved one’s first letter will be sent on the closest 1st or 15th (whichever comes first).​ 

 

Greeting cards can be scheduled ahead of time or mailed right away. Current lead time is 5 business days (this does not include shipping).

 

How Quickly Do Letters and Cards Arrive?

USPS advertises that First Class mail will be delivered within 1 to 5 business days. While this is largely accurate, it may take longer for letters and cards to reach certain areas. Therefore, we do not guarantee delivery on a certain date. If you are scheduling a card in advance, we recommend erring on the side of caution and giving a few days of buffer to ensure it will arrive in time. Keep in mind that First Class mail will not be delivered on Sundays or USPS holidays. 
 
International Shipping
We currently only offer shipping to addresses within the U.S. We hope to be able to ship internationally in the future.
 
Postal Carrier
All letters and cards are mailed using the U.S. Postal Service.
 
Resending Letters
Given the nature of mail, resending letters may be required from time to time. We rely on timely information provided by our customers to ensure the recipient’s mailing address is correct. We expect customers to (1) provide an accurate and deliverable address when checking out and (2) promptly update their loved one’s mailing addresses with us if needed.
 
When a letter is not delivered due to a customer providing an incorrect or undeliverable mailing address for the recipient, we can resend one letter at no cost. Additional letters may be resent for $7 per letter.

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If a recipient has moved, please notify our team at admin@sendwarmwishes.com with their updated address as early as possible. Failure to do so may result in delayed or undeliverable letters. If letters are missing due to not notifying us in a timely manner, we can resend one letter at no cost. Additional letters may be resent for $7 per letter.
 
If the letter is damaged, lost, or thrown away based on a recipient’s error, we can resend one letter at no cost. Additional letters may be resent for $7 per letter.

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Resending Greeting Cards
Each customizable greeting card is made to order, and printing costs add up quickly. As a result, we are unable to resend greeting cards once they have been printed. A new order must be placed in order to have the card delivered. Please review your information closely at checkout to ensure the shipping address is correct. 

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If you have scheduled a card in advance and need to update any information before it has been printed, send an email to admin@sendwarmwishes.com. Please include the order number as well as your full name and the recipient’s full name.

 

Requesting a Different Wisher

​If your loved one is signed up for a letter subscription and is not satisfied with their assigned Wisher, you may request a different Wisher at any time by emailing admin@sendwarmwishes.com. Once a new Wisher is requested, their introduction letter will be sent during the next billing cycle, and all subsequent letters will follow the same mailing schedule as those from the previous Wisher.

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Cancelation & Refund Policy
Canceling a Letter Subscription
You may cancel your subscription at any time through your account or by emailing us at admin@sendwarmwishes.com. We do not charge cancellation or termination fees.

Cancellations apply to future billing cycles only. Because each letter is created, personalized, and queued shortly after payment, payments already processed are non-refundable.

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• If you cancel before your next billing date, you will not be charged again.

• If you cancel after your billing date, your cancellation will apply to the next cycle, and the current cycle will still be fulfilled.
   

Canceling a Greeting Card Order
Once printed, customizable greeting cards cannot be returned or exchanged. If you have scheduled a card in advance and need to cancel your order before your card has been printed, send an email to admin@sendwarmwishes.com. We will refund the cost of the order minus processing fees. Please include the order number as well as your full name and the recipient’s full name.

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Pausing Letter Subscriptions
You may pause your subscription at any time by emailing us at admin@sendwarmwishes.com. Changes apply to the next billing cycle unless otherwise confirmed.
 

Our Guarantee
We stand behind our letters and cards, but we know that everyone’s perspective is unique. If your loved one is not happy with our service for any reason, please reach out to our team at admin@sendwarmwishes.com. We take feedback seriously and will attempt to come to a fair resolution.